Got questions? Here are the answers to the most common ones. If you need anything else, reach out on our Contact page.

How long does shipping take?

Orders are processed within 1 to 2 business days. Delivery times depend on your location: VIC and NSW typically receive orders in 2 to 5 business days, QLD, SA and ACT in 3 to 7 days, and WA, NT and TAS in 5 to 10 days.

Do you offer free shipping?

Shipping is calculated by postcode at checkout. Rates depend on the size and weight of your order and your delivery location.

What is your returns policy?

We offer a 30 day return policy. Items must be unused, in original packaging, and returned with proof of purchase. Contact us through our Contact page to start a return. Please note that used massage or hygiene products cannot be returned.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Use the tracking number provided to check your delivery status with the courier.

Do your massage chairs come with a warranty?

Yes, our massage chairs come with a manufacturer warranty. Warranty terms vary by product, so please check the product page or contact us for specific details on your chair.

How do I set up my massage chair?

Each massage chair comes with an instruction manual and setup guide. Most chairs require minimal assembly. If you need help, our team is available by phone or email to walk you through the process.

Can I try before I buy?

We are an online store and do not have a physical showroom. However, our 30 day return policy gives you the confidence to try your purchase at home. If it is not right for you, simply contact us to arrange a return.