Frequently Asked Questions

Shipping and Delivery

How long does delivery take?

Most orders are dispatched within 1 to 3 business days. Delivery times vary depending on your location across Australia. You'll receive a tracking number once your order ships so you can follow its progress.

Do you offer free shipping?

We offer free shipping on selected items. Shipping costs are calculated at checkout based on your location and the size of your order.

Returns and Refunds

What is your return policy?

We want you to be completely happy with your purchase. If something isn't right, please refer to our Returns and Refunds Policy for full details on how to start a return.

How do I start a return?

Simply get in touch with us via email at rejuvachairoffice@gmail.com or call us on 0405 537 842. We'll guide you through the process step by step.

Products and Setup

Do your massage chairs require assembly?

Most of our chairs arrive partially assembled. You'll find clear instructions included with your order. If you need any help during setup, our team is happy to walk you through it over the phone.

How do I care for my massage chair?

Wipe down the upholstery regularly with a soft, damp cloth. Avoid harsh chemicals or abrasive cleaners. Keep the chair away from direct sunlight to preserve the material. Check the user manual for any product specific care tips.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Afterpay. Afterpay lets you split your purchase into four interest free payments.

Warranty

Are your products covered by warranty?

Yes. All our products are covered under the manufacturer's warranty. Warranty periods vary by product. Visit our Warranty page for full details or contact us if you have questions about a specific product.